FAQ

Not before purchase—each artwork is made after you order, just for you.

Yes! We welcome all pets—dogs, cats, birds, reptiles—whatever makes your heart happy!

Of course! We offer designs for multiple pets. Don’t see what you need? Just ask us.

Yes. We always send a preview first and offerfree unlimited editsuntil you love it.

We accept all major credit cards, PayPal, and other secure payment methods. Our site uses industry-standard SSL encryption to protect your personal and payment information.

Once you approve the preview, it’ll be emailed to you in30 minutes or less.
Don’t see it? Check your Spam or Promotions folder.

Yes! Just tell us what you want changed—we’ll work with you until it’s perfect.

Yes! Our team will send you a link to upload additional photos. Just follow the instructions.

If your uploaded photo isn’t clear enough, we’ll email you to ask for a better one.
We use the exact photo you send—make sure it follows our photo tips for best results.

• You can cancel or change your order before we start working on it.
• Once your artwork is in progress or approved, we can’t make changes.
• If you don’t have a good photo, we can use the original one or give you a gift card.

• USA: 5–10 days
• UK & Canada: 7–12 days
• EU, AU, NZ: 7–14 days
• Other countries: 12–20 days
  Note: These are estimates.

Use the Order Tracker on our website. We’ll also email you updates.

Some items ship separately. If something’s missing, just reach out—we’ll help!

Email support@artventures.co with photos and we’ll send a replacement.

Refunds (when applicable) can take up to 10 business days to appear in your account.