Refund policy

Last updated: August 13, 2025

We want you to love your ArtVentures.co order. Because many of our products are personalized or made-to-order, our policy distinguishes between custom items, digital files, and any non-custom stock items.

What is (and isn’t) eligible

• Custom & made-to-order items (posters, prints, canvas, personalized art): Because these are created uniquely for you, they are non-returnable and non-refundable once your design is approved or production has begun. We will, however, replace or remake items that arrive damaged, defective, or incorrect due to our error.
• Digital files: non-refundable once delivered/accessed. If you have trouble with a file, we’ll happily resend or help you access it.
• Non-custom stock items (if offered): eligible for returns within 14 days of delivery if unused and in original packaging. Return shipping is the buyer’s responsibility unless we made an error.
• Final sale items / gift cards: not eligible for return or refund.

Tip: if you need adjustments, use our preview/approval process—unlimited edits before printing help avoid surprises.

Damaged, defective, or incorrect items

• Contact us within 7 days of the delivery scan (or expected delivery for lost parcels) at support@artventures.co.
• Include your order number and clear photos of the packaging and item.
• After review, we’ll arrange a replacement or remake at no cost if the issue is confirmed.

Order changes & cancellations

• We can usually accommodate changes or cancellations made within 1 hour of placing the order. Email support@artventures.co ASAP.
• Once a custom item enters design approval or production, it cannot be canceled for a refund.

Subscriptions (bi-monthly)

• Manage renewals: You can skip, pause, or cancel before the next renewal date in your account or by contacting support.
• After renewal: Once a subscription box is processed or shipped, it is non-refundable. You can cancel future cycles anytime before the next charge.
• Damaged/missing items: Report within 7 days for a replacement of affected items.

How to start a return (eligible items only)

1. Email support@artventures.co with your order number and reason for return.
2. We’ll confirm eligibility and provide a return address and RMA number (if required).
3. Ship items back in original packaging with the RMA on the label.

Unless we made an error, return shipping costs are non-refundable and remain the buyer’s responsibility. We recommend a tracked service.

Refund timing & method

• After we receive and inspect your return, we’ll notify you of approval or rejection.
• Approved refunds are issued to the original payment method (or store credit if requested). Banks may take 5–10 business days to post the refund.
• Shipping fees (original and return) are non-refundable unless the return is due to our error.

Address issues & unclaimed packages

• Please enter your address accurately at checkout. If a parcel is returned due to an incorrect/incomplete address, refusal, or unclaimed pickup, we can reship once additional postage is paid.

Chargebacks & disputes

If something isn’t right, please reach out to support@artventures.co first—we resolve most issues quickly with replacements or fixes.

Notes & exceptions

• This policy does not limit any rights you may have under applicable consumer laws.
• Customized goods are generally excluded from “change-of-mind” returns once work has begun or a proof is approved.

Contact

Questions or help with a return? We’re here:

• Email: support@artventures.co
• Mailing Address: ArtVentures.co, P.O. BOX 72156 Pine Valley, Vaughan, ON L4L 9S4, Canada

ArtVentures.co • Create. Personalize. Treasure.